Aircall
Mitel
Compare features, pricing, and reviews to find the best VoIP solution for your business
Aircall
Aircall has carved out a distinctive niche in the crowded VoIP market by laser-focusing on what sales and support teams actually need in their daily workflows. Rather than trying to be everything to everyone, this cloud-based phone system doubles down on seamless CRM integration and user-friendly design, making it a go-to choice for customer-facing teams that live and breathe in platforms like Salesforce, HubSpot, and Zendesk.
Mitel
Mitel stands out in the crowded VoIP landscape as a battle-tested enterprise solution that's been helping multi-location businesses communicate effectively for decades. While newer providers chase flashy features, Mitel has focused on building a comprehensive platform that genuinely understands the complexity of modern organizational communication.
Feature Comparison
| Feature | Aircall | Mitel |
|---|---|---|
| Starting Price | $40/user/mo | $20.99/user/mo |
| Free Trial | 7 days | No |
| Contract Length | month to_month | month to_month |
| Customer Rating | 4.3 / 5.0 | 3.9 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Aircall
Advantages
- Designed specifically for sales and support teams
- Great CRM integrations
- Easy to set up and use
- Modern interface
Disadvantages
- Pricing per user adds up quickly
- Limited video conferencing features
- Fewer features than comprehensive platforms
- International calling can be expensive
Mitel
Advantages
- Comprehensive enterprise features
- Good for multi-location businesses
- Flexible deployment options
- Strong in healthcare and hospitality
Disadvantages
- Can be expensive
- Setup requires technical expertise
- User interface feels dated
- Customer support varies by partner
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.