104+ Features

The features you'll actually use (and the ones they upsell)

200+ VoIP features exist. Most businesses need 12. Here's how to know which ones matter for you — and which ones sales reps push because they pad the bill. No tech jargon.

9

Feature Categories

104+

Total Features

500+

Providers Compared

100%

Unbiased Reviews

Why most businesses pay for features they never use

VoIP providers love bundling. They pack 200+ features into "premium" tiers knowing you'll use maybe 15. The businesses that save the most ($2,400/year average) are the ones who know exactly which features they need — and don't pay for the rest.

Skip the upsells

Know which "premium" features are actually worth it

Match to your workflow

A 5-person team doesn't need enterprise call routing

Stop overpaying

Find providers that charge for what you actually use

Ratings:

Essential

Very Important

Important

Common

Basic

calling Features

20 features available

Redial

Redial for VoIP phone systems.

Call Flip

Call Flip for VoIP phone systems.

Call Screening

Call Screening for VoIP phone systems.

Speed Dial

Speed Dial for VoIP phone systems.

Warm Transfer

Warm Transfer for VoIP phone systems.

Blind Transfer

Blind Transfer for VoIP phone systems.

Call Whisper

Call Whisper for VoIP phone systems.

Call Barge

Call Barge for VoIP phone systems.

Call Park

Call Park for VoIP phone systems.

Call Hold

Call Hold for VoIP phone systems.

Call Transfer

Call Transfer for VoIP phone systems.

Call Waiting

Call Waiting for VoIP phone systems.

Click-to-Call

Click-to-Call for VoIP phone systems.

Three-Way Calling

Three-Way Calling for VoIP phone systems.

Call History

Call History for VoIP phone systems.

Do Not Disturb

Do Not Disturb for VoIP phone systems.

Call Blocking

Call Blocking for VoIP phone systems.

Call Forwarding

Call Forwarding for VoIP phone systems.

Call Recording

Call Recording for VoIP phone systems.

Caller ID

Caller ID for VoIP phone systems.

video_conferencing Features

12 features available

Live Streaming

Live Streaming for VoIP phone systems.

Virtual Backgrounds

Virtual Backgrounds for VoIP phone systems.

Breakout Rooms

Breakout Rooms for VoIP phone systems.

Whiteboarding

Whiteboarding for VoIP phone systems.

Polling

Polling for VoIP phone systems.

Meeting Chat

Meeting Chat for VoIP phone systems.

Meeting Scheduling

Meeting Scheduling for VoIP phone systems.

Webinars

Webinars for VoIP phone systems.

Recording Meetings

Recording Meetings for VoIP phone systems.

Screen Sharing

Screen Sharing for VoIP phone systems.

Video Conferencing

Video Conferencing for VoIP phone systems.

Conference Calling

Conference Calling for VoIP phone systems.

management Features

13 features available

Hunt Groups

Hunt Groups for VoIP phone systems.

Department Setup

Department Setup for VoIP phone systems.

Ring Groups

Ring Groups for VoIP phone systems.

Time-Based Routing

Time-Based Routing for VoIP phone systems.

Skill-Based Routing

Skill-Based Routing for VoIP phone systems.

Multi-Level IVR

Multi-Level IVR for VoIP phone systems.

User Permissions

User Permissions for VoIP phone systems.

Call Distribution

Call Distribution for VoIP phone systems.

Call Queuing

Call Queuing for VoIP phone systems.

Call Routing

Call Routing for VoIP phone systems.

Auto-Attendant

Auto-Attendant for VoIP phone systems.

Extension Management

Extension Management for VoIP phone systems.

IVR (Interactive Voice Response)

IVR (Interactive Voice Response) for VoIP phone systems.

messaging Features

11 features available

Shared Inbox

Shared Inbox for VoIP phone systems.

Auto-Reply

Auto-Reply for VoIP phone systems.

Voicemail Transcription

Voicemail Transcription for VoIP phone systems.

Voicemail-to-Email

Voicemail-to-Email for VoIP phone systems.

Visual Voicemail

Visual Voicemail for VoIP phone systems.

File Sharing

File Sharing for VoIP phone systems.

Group Messaging

Group Messaging for VoIP phone systems.

MMS (Multimedia Messaging)

MMS (Multimedia Messaging) for VoIP phone systems.

Voicemail

Voicemail for VoIP phone systems.

SMS/Text Messaging

SMS/Text Messaging for VoIP phone systems.

Team Messaging

Team Messaging for VoIP phone systems.

analytics_reporting Features

10 features available

Wait Time Analytics

Wait Time Analytics for VoIP phone systems.

Agent Performance

Agent Performance for VoIP phone systems.

Real-Time Dashboards

Real-Time Dashboards for VoIP phone systems.

Performance Metrics

Performance Metrics for VoIP phone systems.

Quality of Service Reports

Quality of Service Reports for VoIP phone systems.

Custom Reports

Custom Reports for VoIP phone systems.

Call Volume Reports

Call Volume Reports for VoIP phone systems.

Historical Reporting

Historical Reporting for VoIP phone systems.

Call Analytics

Call Analytics for VoIP phone systems.

Call Logs

Call Logs for VoIP phone systems.

integrations Features

12 features available

Webhooks

Webhooks for VoIP phone systems.

HubSpot Integration

HubSpot Integration for VoIP phone systems.

API Access

API Access for VoIP phone systems.

Calendar Integration

Calendar Integration for VoIP phone systems.

Slack Integration

Slack Integration for VoIP phone systems.

Zapier Integration

Zapier Integration for VoIP phone systems.

Zendesk Integration

Zendesk Integration for VoIP phone systems.

Outlook Integration

Outlook Integration for VoIP phone systems.

Microsoft Teams Integration

Microsoft Teams Integration for VoIP phone systems.

Salesforce Integration

Salesforce Integration for VoIP phone systems.

CRM Integration

CRM Integration for VoIP phone systems.

Google Workspace Integration

Google Workspace Integration for VoIP phone systems.

mobile_apps Features

7 features available

Offline Mode

Offline Mode for VoIP phone systems.

Softphone

Softphone for VoIP phone systems.

Push Notifications

Push Notifications for VoIP phone systems.

Mobile Number Porting

Mobile Number Porting for VoIP phone systems.

Mobile App

Mobile App for VoIP phone systems.

Desktop App

Desktop App for VoIP phone systems.

Web App

Web App for VoIP phone systems.

advanced_features Features

10 features available

Text-to-Speech

Text-to-Speech for VoIP phone systems.

Speech Recognition

Speech Recognition for VoIP phone systems.

AI Assistant

AI Assistant for VoIP phone systems.

Sentiment Analysis

Sentiment Analysis for VoIP phone systems.

Progressive Dialer

Progressive Dialer for VoIP phone systems.

Outbound Campaigns

Outbound Campaigns for VoIP phone systems.

Transcription Services

Transcription Services for VoIP phone systems.

Predictive Dialer

Predictive Dialer for VoIP phone systems.

Power Dialer

Power Dialer for VoIP phone systems.

Virtual Fax

Virtual Fax for VoIP phone systems.

security_compliance Features

9 features available

GDPR Compliance

GDPR Compliance for VoIP phone systems.

Data Backup

Data Backup for VoIP phone systems.

Disaster Recovery

Disaster Recovery for VoIP phone systems.

SOC 2 Compliance

SOC 2 Compliance for VoIP phone systems.

Single Sign-On (SSO)

Single Sign-On (SSO) for VoIP phone systems.

Two-Factor Authentication

Two-Factor Authentication for VoIP phone systems.

Call Encryption

Call Encryption for VoIP phone systems.

Encryption

Encryption for VoIP phone systems.

HIPAA Compliance

HIPAA Compliance for VoIP phone systems.

Essential Features for Every Business

Must-Have Features

•Call forwarding
•Voicemail to email
•Mobile app
•Call recording

Nice-to-Have Features

•Video conferencing
•Team messaging
•Analytics dashboard
•CRM integration

Know what you need?

Now find which providers actually offer it — at a price that makes sense. We'll show you who has the features you need without the bloat.

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