Mobile Number Porting

Mobile Number Porting (MNP) allows businesses to transfer their existing mobile phone numbers to a VoIP business phone system without losing those numbers. This is crucial for companies that want to modernize their communications infrastructure while maintaining the phone numbers their customers, partners, and employees already know and use. When you port a mobile number to VoIP, that number becomes part of your unified business phone system, accessible through desktop apps, mobile apps, and physical desk phones—giving you all the advantages of VoIP while keeping your established business identity.

The porting process typically takes 5-10 business days and involves submitting a Letter of Authorization (LOA) to your new VoIP provider, who coordinates with your current mobile carrier to transfer the number. During the transition, there's usually minimal disruption to service. Once complete, calls to your mobile number route through your VoIP system, where they can be answered on any device, forwarded according to business rules, recorded for quality assurance, and integrated with your CRM or other business tools. Most VoIP providers handle the technical details, but you'll need to provide account information from your current carrier and may need to maintain your mobile service until the port is fully complete.

The benefits for businesses are substantial. Sales representatives can port their personal mobile numbers used for client relationships, ensuring continuity when they join a new company or switch from personal phones to company-provided VoIP systems. Remote teams gain the flexibility to answer "mobile" calls from any device while maintaining professional call handling features like auto-attendants and call queuing. Companies can also consolidate billing by bringing mobile numbers under their VoIP plan, often reducing costs while gaining features like call analytics, voicemail-to-email, and advanced call routing that mobile carriers don't typically offer.