8x8 Pricing

8x8 has carved out a distinctive position in the VoIP landscape by refusing to choose between unified communications and contact center capabilities—instead delivering both in a genuinely integrated platform. While many providers bolt on contact center features as afterthoughts, 8x8 built theirs from the ground up, making it a compelling choice for businesses where customer-facing teams need the same robust toolset as internal communicators.

The platform's AI integration goes beyond superficial chatbots, weaving intelligence throughout the entire communication stack. From sentiment analysis during live calls to predictive routing that matches customers with the right agents, 8x8 leverages data-driven insights to genuinely improve outcomes rather than just generate reports. Their no-code APIs deserve particular attention—they democratize customization in ways that traditional enterprise systems never could, letting non-technical teams build integrations that would typically require developer resources.

International businesses find particular value here. 8x8's global calling infrastructure handles cross-border communication with unusual grace, offering competitive rates and reliable quality across continents. The pricing structure, ranging from $29.99 to $54.99 per user monthly with a 30-day trial, positions them squarely in the mid-market sweet spot where feature depth matters as much as cost.

However, this power comes with tradeoffs. The interface shows its enterprise heritage with a learning curve that can frustrate users expecting consumer-app simplicity. Larger deployments often reveal setup complexity that smaller competitors avoid, requiring more IT involvement than marketing materials might suggest. Teams seeking plug-and-play simplicity should look elsewhere, but organizations prioritizing comprehensive capabilities over immediate intuitiveness will find 8x8's depth rewarding. With 4.00 stars across 2,100 reviews, users clearly appreciate the substance beneath the sometimes-dated surface.