Avaya Pricing
Transparent pricing for businesses of all sizes. No signup required to see all plans.
Avaya Plans Start at
No setup fees
Contract Length
month to_month
Pricing Model
per user
Free Trial
Not available
About Avaya
Avaya stands as a telecommunications veteran that has successfully evolved from traditional PBX systems into a sophisticated cloud communications powerhouse, bringing decades of enterprise expertise to the modern VoIP landscape. This transition has positioned them uniquely among providers who either started cloud-native or are still catching up to enterprise demands.
What distinguishes Avaya is their "Connect" ecosystem approach, weaving together channels, insights, technologies, and workflows into a unified platform designed for complex organizational needs. This isn't a simple phone system but rather a comprehensive communications infrastructure that integrates seamlessly with existing enterprise tools and workflows. Their Connect Insights capability, for instance, provides analytics and intelligence that help organizations understand communication patterns and optimize customer interactions in ways that smaller platforms simply can't match.
The platform excels in environments where security, compliance, and reliability are non-negotiable. Healthcare systems managing HIPAA requirements, financial institutions navigating strict regulations, and large corporations coordinating global teams find Avaya's enterprise-grade security framework and robust compliance certifications essential. Their extensive feature set supports everything from basic call routing to advanced contact center operations with AI-powered capabilities.
However, this enterprise focus comes with trade-offs. At twenty to thirty-five dollars per user monthly, Avaya positions itself firmly in the premium tier, making it a challenging investment for small businesses or startups. The setup and administration complexity requires dedicated IT resources or managed service support, which adds to the total cost of ownership.
For mid-sized to enterprise organizations seeking a battle-tested platform that can scale with growth and handle sophisticated communication demands, Avaya delivers the depth and breadth that justifies its premium positioning. Smaller teams seeking simplicity should look elsewhere.
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What's Included in Avaya
Core Features
Pros & Cons
Pros
- •Enterprise-grade platform
- •Extensive feature set
- •Strong security and compliance
- •Good for large organizations
Cons
- •Complex setup and administration
- •Expensive for small businesses
- •Learning curve for administrators
- •Older interface design
Frequently Asked Questions
How much does Avaya cost?
Avaya pricing starts at $20.00 per user per month. Plans range from $20.00 to $35.00 depending on features and user count.
Are there any setup fees?
Avaya charges a one-time setup fee of $0.00.
What contract length is required?
Avaya offers month-to-month contracts with no long-term commitment required.