GoTo Connect Pricing

GoTo Connect emerged from the merger of Jive Communications and LogMeIn's unified communications products, bringing together decades of expertise in remote collaboration and business telephony into a single, comprehensive platform. What sets it apart is its genuine all-in-one approach—this isn't just a phone system with video tacked on, but rather a fully integrated ecosystem where voice calls, video meetings, SMS, and contact center functionality coexist seamlessly within one interface.

The platform shines brightest for small to mid-sized businesses that value consolidation over complexity. Instead of juggling separate subscriptions for phones, video conferencing, and webinars, teams get everything bundled together at $27 to $39 per user monthly. The 14-day free trial gives organizations ample time to test whether this consolidation genuinely simplifies their workflows or just centralizes the chaos.

GoTo Connect's cloud-based contact center stands out as particularly robust for its price point, offering features typically reserved for enterprise-grade solutions. The webinar capabilities and live training software integration appeal especially to companies that regularly conduct customer education or employee onboarding. Hardware setup is refreshingly straightforward, with intuitive conference room equipment that doesn't require a PhD to configure.

However, the platform's interface sometimes feels like it's trying to do too much at once. Users frequently note that while the breadth of features is impressive, the learning curve is steeper than competitors like RingCentral or Zoom Phone. Customer support responsiveness has been a recurring complaint among the 980 reviewers who gave it a solid 4.2-star rating—good but not exceptional.

For businesses already invested in the GoTo ecosystem or those seeking a true unified communications hub rather than just another phone service, GoTo Connect delivers meaningful value despite its occasional rough edges.