8x8
CloudTalk
Compare features, pricing, and reviews to find the best VoIP solution for your business
8x8
8x8 has carved out a distinctive position in the VoIP landscape by refusing to choose between unified communications and contact center capabilities—instead delivering both in a genuinely integrated platform. While many providers bolt on contact center features as afterthoughts, 8x8 built theirs from the ground up, making it a compelling choice for businesses where customer-facing teams need the same robust toolset as internal communicators.
CloudTalk
CloudTalk positions itself as the VoIP solution built specifically for revenue-generating teams, and that focus shows in every aspect of its design. While many phone systems try to be everything to everyone, CloudTalk zeroes in on what sales and support teams actually need to close deals and resolve issues efficiently.
Feature Comparison
| Feature | 8x8 | CloudTalk |
|---|---|---|
| Starting Price | $29.99/user/mo | $19/user/mo |
| Free Trial | 30 days | 14 days |
| Contract Length | month to_month | month to_month |
| Customer Rating | 4 / 5.0 | 4.4 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
8x8
Advantages
- Strong international calling features
- Contact center features included
- Competitive pricing for feature set
- Good analytics and reporting
Disadvantages
- User interface can feel dated
- Setup complexity for larger deployments
- Customer support reviews are mixed
- Learning curve for all features
CloudTalk
Advantages
- Excellent for sales and support teams
- Power dialer functionality
- Good international calling
- Easy to use interface
Disadvantages
- Pricing can add up with add-ons
- Limited video features
- Smaller integration library
- Best for specific use cases
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.