Aircall
Dialpad
Compare features, pricing, and reviews to find the best VoIP solution for your business
Aircall
Aircall has carved out a distinctive niche in the crowded VoIP market by laser-focusing on what sales and support teams actually need in their daily workflows. Rather than trying to be everything to everyone, this cloud-based phone system doubles down on seamless CRM integration and user-friendly design, making it a go-to choice for customer-facing teams that live and breathe in platforms like Salesforce, HubSpot, and Zendesk.
Dialpad
Dialpad has positioned itself as the AI-first communications platform in an industry where most providers have simply bolted artificial intelligence onto legacy systems. Built from the ground up with machine learning at its core, Dialpad doesn't just offer voice calls—it transforms conversations into actionable business intelligence.
Feature Comparison
| Feature | Aircall | Dialpad |
|---|---|---|
| Starting Price | $40/user/mo | $15/user/mo |
| Free Trial | 7 days | 14 days |
| Contract Length | month to_month | month to_month |
| Customer Rating | 4.3 / 5.0 | 4.4 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Aircall
Advantages
- Designed specifically for sales and support teams
- Great CRM integrations
- Easy to set up and use
- Modern interface
Disadvantages
- Pricing per user adds up quickly
- Limited video conferencing features
- Fewer features than comprehensive platforms
- International calling can be expensive
Dialpad
Advantages
- AI-powered features (transcription, analytics)
- Modern, intuitive interface
- Excellent mobile experience
- Real-time coaching for sales teams
Disadvantages
- Can be pricey for advanced AI features
- Some features still in beta
- Smaller integration ecosystem
- Newer player with less track record
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.