Dialpad
CloudTalk
Compare features, pricing, and reviews to find the best VoIP solution for your business
Dialpad
Dialpad has positioned itself as the AI-first communications platform in an industry where most providers have simply bolted artificial intelligence onto legacy systems. Built from the ground up with machine learning at its core, Dialpad doesn't just offer voice calls—it transforms conversations into actionable business intelligence.
CloudTalk
CloudTalk positions itself as the VoIP solution built specifically for revenue-generating teams, and that focus shows in every aspect of its design. While many phone systems try to be everything to everyone, CloudTalk zeroes in on what sales and support teams actually need to close deals and resolve issues efficiently.
Feature Comparison
| Feature | Dialpad | CloudTalk |
|---|---|---|
| Starting Price | $15/user/mo | $19/user/mo |
| Free Trial | 14 days | 14 days |
| Contract Length | month to_month | month to_month |
| Customer Rating | 4.4 / 5.0 | 4.4 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Dialpad
Advantages
- AI-powered features (transcription, analytics)
- Modern, intuitive interface
- Excellent mobile experience
- Real-time coaching for sales teams
Disadvantages
- Can be pricey for advanced AI features
- Some features still in beta
- Smaller integration ecosystem
- Newer player with less track record
CloudTalk
Advantages
- Excellent for sales and support teams
- Power dialer functionality
- Good international calling
- Easy to use interface
Disadvantages
- Pricing can add up with add-ons
- Limited video features
- Smaller integration library
- Best for specific use cases
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.