Dialpad
Microsoft Teams Phone
Compare features, pricing, and reviews to find the best VoIP solution for your business
Dialpad
Dialpad has positioned itself as the AI-first communications platform in an industry where most providers have simply bolted artificial intelligence onto legacy systems. Built from the ground up with machine learning at its core, Dialpad doesn't just offer voice calls—it transforms conversations into actionable business intelligence.
Microsoft Teams Phone
Microsoft Teams Phone represents Microsoft's bold move to transform workplace calling by embedding telephony directly into the collaboration hub that millions already use daily. Rather than juggling separate applications for calls, meetings, and messaging, Teams Phone creates a unified communications experience that feels natural for organizations already invested in the Microsoft ecosystem.
Feature Comparison
| Feature | Dialpad | Microsoft Teams Phone |
|---|---|---|
| Starting Price | $15/user/mo | $10/user/mo |
| Free Trial | 14 days | 30 days |
| Contract Length | month to_month | 1 year |
| Customer Rating | 4.4 / 5.0 | 4.1 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Dialpad
Advantages
- AI-powered features (transcription, analytics)
- Modern, intuitive interface
- Excellent mobile experience
- Real-time coaching for sales teams
Disadvantages
- Can be pricey for advanced AI features
- Some features still in beta
- Smaller integration ecosystem
- Newer player with less track record
Microsoft Teams Phone
Advantages
- Seamless integration with Microsoft 365
- Familiar Teams interface
- Enterprise-grade security
- Good for organizations already using Microsoft
Disadvantages
- Requires Microsoft 365 subscription
- Can be complex to set up
- Licensing can be confusing
- Traditional phone features may feel buried
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.