Freshcaller
Microsoft Teams Phone
Compare features, pricing, and reviews to find the best VoIP solution for your business
Freshcaller
Freshcaller carves out a distinctive niche in the VoIP landscape by zeroing in on what it does best: powering modern cloud call centers without the complexity of full-scale unified communications platforms. Built by Freshworks, this system delivers a focused solution for businesses that need robust inbound and outbound calling capabilities without paying for collaboration features they won't use.
Microsoft Teams Phone
Microsoft Teams Phone represents Microsoft's bold move to transform workplace calling by embedding telephony directly into the collaboration hub that millions already use daily. Rather than juggling separate applications for calls, meetings, and messaging, Teams Phone creates a unified communications experience that feels natural for organizations already invested in the Microsoft ecosystem.
Feature Comparison
| Feature | Freshcaller | Microsoft Teams Phone |
|---|---|---|
| Starting Price | $15/user/mo | $10/user/mo |
| Free Trial | 14 days | 30 days |
| Contract Length | month to_month | 1 year |
| Customer Rating | 4.2 / 5.0 | 4.1 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Freshcaller
Advantages
- Modern cloud call center
- Integrates well with Freshworks suite
- Affordable for call centers
- Good analytics
Disadvantages
- Focused on call centers only
- Not a full UCaaS solution
- Smaller ecosystem
- Limited traditional phone features
Microsoft Teams Phone
Advantages
- Seamless integration with Microsoft 365
- Familiar Teams interface
- Enterprise-grade security
- Good for organizations already using Microsoft
Disadvantages
- Requires Microsoft 365 subscription
- Can be complex to set up
- Licensing can be confusing
- Traditional phone features may feel buried
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.