Mitel
Avaya
Compare features, pricing, and reviews to find the best VoIP solution for your business
Mitel
Mitel stands out in the crowded VoIP landscape as a battle-tested enterprise solution that's been helping multi-location businesses communicate effectively for decades. While newer providers chase flashy features, Mitel has focused on building a comprehensive platform that genuinely understands the complexity of modern organizational communication.
Avaya
Avaya stands as a telecommunications veteran that has successfully evolved from traditional PBX systems into a sophisticated cloud communications powerhouse, bringing decades of enterprise expertise to the modern VoIP landscape. This transition has positioned them uniquely among providers who either started cloud-native or are still catching up to enterprise demands.
Feature Comparison
| Feature | Mitel | Avaya |
|---|---|---|
| Starting Price | $20.99/user/mo | $20/user/mo |
| Free Trial | No | No |
| Contract Length | month to_month | month to_month |
| Customer Rating | 3.9 / 5.0 | 4 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Mitel
Advantages
- Comprehensive enterprise features
- Good for multi-location businesses
- Flexible deployment options
- Strong in healthcare and hospitality
Disadvantages
- Can be expensive
- Setup requires technical expertise
- User interface feels dated
- Customer support varies by partner
Avaya
Advantages
- Enterprise-grade platform
- Extensive feature set
- Strong security and compliance
- Good for large organizations
Disadvantages
- Complex setup and administration
- Expensive for small businesses
- Learning curve for administrators
- Older interface design