Ooma Office
Dialpad
Compare features, pricing, and reviews to find the best VoIP solution for your business
Ooma Office
Ooma Office positions itself as the pragmatic choice for small businesses that need professional phone capabilities without the enterprise price tag or complexity. Born from a consumer VoIP background, the company brings a refreshingly straightforward approach to business communications that resonates particularly well with teams of 5-20 users who want to focus on their work rather than managing telecom infrastructure.
Dialpad
Dialpad has positioned itself as the AI-first communications platform in an industry where most providers have simply bolted artificial intelligence onto legacy systems. Built from the ground up with machine learning at its core, Dialpad doesn't just offer voice calls—it transforms conversations into actionable business intelligence.
Feature Comparison
| Feature | Ooma Office | Dialpad |
|---|---|---|
| Starting Price | $19.99/user/mo | $15/user/mo |
| Free Trial | No | 14 days |
| Contract Length | month to_month | month to_month |
| Customer Rating | 4.2 / 5.0 | 4.4 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Ooma Office
Advantages
- Affordable pricing for small businesses
- Easy setup with minimal IT knowledge
- Good call quality
- Virtual receptionist included
Disadvantages
- Limited advanced features
- Scaling for larger teams is challenging
- Fewer integrations than competitors
- Video features are basic
Dialpad
Advantages
- AI-powered features (transcription, analytics)
- Modern, intuitive interface
- Excellent mobile experience
- Real-time coaching for sales teams
Disadvantages
- Can be pricey for advanced AI features
- Some features still in beta
- Smaller integration ecosystem
- Newer player with less track record
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.