RingCentral
Freshcaller
Compare features, pricing, and reviews to find the best VoIP solution for your business
RingCentral
RingCentral has established itself as the enterprise workhorse of VoIP solutions, built for organizations that need a communication platform capable of scaling from small teams to thousands of users without missing a beat. What sets it apart is its all-in-one approach—this isn't just phone service, it's a complete unified communications ecosystem that brings voice, video, team messaging, and SMS together in one cohesive platform.
Freshcaller
Freshcaller carves out a distinctive niche in the VoIP landscape by zeroing in on what it does best: powering modern cloud call centers without the complexity of full-scale unified communications platforms. Built by Freshworks, this system delivers a focused solution for businesses that need robust inbound and outbound calling capabilities without paying for collaboration features they won't use.
Feature Comparison
| Feature | RingCentral | Freshcaller |
|---|---|---|
| Starting Price | $39/user/mo | $15/user/mo |
| Free Trial | 14 days | 14 days |
| Contract Length | 1 year | month to_month |
| Customer Rating | 4.3 / 5.0 | 4.2 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
RingCentral
Advantages
- Comprehensive feature set covers all communication needs
- Excellent mobile app with full functionality
- Strong integration ecosystem (350+ apps)
- Reliable uptime and call quality
- Good analytics and reporting tools
Disadvantages
- Pricing can be expensive for larger teams
- Learning curve for advanced features
- Customer support wait times can be long
- Some features require higher-tier plans
Freshcaller
Advantages
- Modern cloud call center
- Integrates well with Freshworks suite
- Affordable for call centers
- Good analytics
Disadvantages
- Focused on call centers only
- Not a full UCaaS solution
- Smaller ecosystem
- Limited traditional phone features
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.