Vonage
Freshcaller
Compare features, pricing, and reviews to find the best VoIP solution for your business
Vonage
Vonage stands apart in the crowded VoIP landscape with its unconventional usage-based pricing model, where costs can run as low as pennies per user monthly. This pay-as-you-go approach makes it particularly attractive for businesses with fluctuating communication needs or those just testing the VoIP waters without committing to hefty per-seat subscriptions.
Freshcaller
Freshcaller carves out a distinctive niche in the VoIP landscape by zeroing in on what it does best: powering modern cloud call centers without the complexity of full-scale unified communications platforms. Built by Freshworks, this system delivers a focused solution for businesses that need robust inbound and outbound calling capabilities without paying for collaboration features they won't use.
Feature Comparison
| Feature | Vonage | Freshcaller |
|---|---|---|
| Starting Price | $0.01/user/mo | $15/user/mo |
| Free Trial | 0 days | 14 days |
| Contract Length | month to_month | month to_month |
| Customer Rating | 3.9 / 5.0 | 4.2 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Vonage
Advantages
- Flexible pricing options
- Decent mobile app functionality
- Multi-country support
- Established provider with experience
Disadvantages
- Customer support issues reported
- Reliability concerns in some regions
- Hidden fees sometimes reported
- Interface feels outdated
Freshcaller
Advantages
- Modern cloud call center
- Integrates well with Freshworks suite
- Affordable for call centers
- Good analytics
Disadvantages
- Focused on call centers only
- Not a full UCaaS solution
- Smaller ecosystem
- Limited traditional phone features
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.