Best VoIP for Dental Offices

Dialpad has positioned itself as the AI-first communications platform in an industry where most providers have simply bolted artificial intelligence onto legacy systems. Built from the ground up with machine learning at its core, Dialpad doesn't just offer voice calls—it transforms conversations into actionable business intelligence.

What sets Dialpad apart is its proprietary Voice Intelligence technology, which transcribes calls in real-time and analyzes conversations to surface insights that would otherwise be lost. Sales teams can review AI-generated recaps instead of listening to hour-long calls, while managers use AI Scorecards to evaluate performance across objective criteria. The AI Live Coach feature provides real-time prompts during calls, helping representatives navigate difficult conversations or remember to mention key talking points. For training purposes, AI Playbooks capture best practices from top performers and make them accessible to the entire team.

The platform targets forward-thinking businesses that view communication data as a strategic asset. Sales organizations particularly benefit from the AI sales assistant, which identifies objections, tracks sentiment, and highlights competitors mentioned during calls. Customer support teams leverage AI transcription to ensure accurate record-keeping and faster issue resolution.

Dialpad's interface feels decidedly modern compared to traditional business phone systems, with exceptional mobile functionality that genuinely rivals the desktop experience. Implementation is straightforward, and the pricing structure starting at fifteen dollars per user makes the basic platform accessible to growing teams.

However, unlocking Dialpad's full AI capabilities requires higher-tier plans that can become expensive, especially for smaller organizations. Some of the more innovative features remain in beta, which means occasional quirks and limitations. For companies prioritizing cutting-edge AI over rock-solid stability, these trade-offs may be worthwhile. For others seeking proven, traditional telephony, more established providers might be safer choices.

GoTo Connect emerged from the merger of Jive Communications and LogMeIn's unified communications products, bringing together decades of expertise in remote collaboration and business telephony into a single, comprehensive platform. What sets it apart is its genuine all-in-one approach—this isn't just a phone system with video tacked on, but rather a fully integrated ecosystem where voice calls, video meetings, SMS, and contact center functionality coexist seamlessly within one interface.

The platform shines brightest for small to mid-sized businesses that value consolidation over complexity. Instead of juggling separate subscriptions for phones, video conferencing, and webinars, teams get everything bundled together at $27 to $39 per user monthly. The 14-day free trial gives organizations ample time to test whether this consolidation genuinely simplifies their workflows or just centralizes the chaos.

GoTo Connect's cloud-based contact center stands out as particularly robust for its price point, offering features typically reserved for enterprise-grade solutions. The webinar capabilities and live training software integration appeal especially to companies that regularly conduct customer education or employee onboarding. Hardware setup is refreshingly straightforward, with intuitive conference room equipment that doesn't require a PhD to configure.

However, the platform's interface sometimes feels like it's trying to do too much at once. Users frequently note that while the breadth of features is impressive, the learning curve is steeper than competitors like RingCentral or Zoom Phone. Customer support responsiveness has been a recurring complaint among the 980 reviewers who gave it a solid 4.2-star rating—good but not exceptional.

For businesses already invested in the GoTo ecosystem or those seeking a true unified communications hub rather than just another phone service, GoTo Connect delivers meaningful value despite its occasional rough edges.

Intermedia Unite positions itself as a comprehensive unified communications platform that goes beyond basic phone service, bundling VoIP calling, messaging, video conferencing, and cloud storage into a single integrated solution. This all-in-one approach particularly appeals to small and mid-sized businesses seeking to consolidate their communication tools without juggling multiple vendors or platforms.

What distinguishes Intermedia Unite is its aggressive embrace of AI technology across the platform. The AI Assistant handles routine tasks, while AI Meeting Recap and AI Call Recap features automatically summarize conversations, saving teams from tedious note-taking. The AI Topics and Trends functionality analyzes communication patterns to surface insights that might otherwise remain buried in hundreds of calls and messages. These aren't just flashy add-ons but practical tools that address real workflow inefficiencies.

The platform includes essential business features like auto attendants, hunt groups, and business texting, alongside company messaging that keeps internal teams connected. With pricing between $10.09 and $17.59 per user monthly, Intermedia Unite sits comfortably in the mid-range tier, making advanced features accessible without enterprise-level budgets. The 4.00-star rating from 540 reviews suggests solid reliability, and the included cloud storage adds tangible value by eliminating another line item from IT budgets.

However, Intermedia operates without the brand recognition of RingCentral or 8x8, which may concern businesses prioritizing established reputations. The integration ecosystem is more limited compared to industry leaders, potentially creating friction for companies heavily invested in specific CRM or productivity platforms. Additionally, the absence of a free trial means businesses must commit before experiencing the platform firsthand. For organizations valuing feature-rich unified communications over extensive third-party integrations, Intermedia Unite delivers considerable functionality at competitive pricing.

Google Voice occupies an interesting niche in the VoIP landscape as the minimalist option for teams already living in Google's ecosystem. While enterprise competitors load up their platforms with endless features, Google Voice takes a different approach: delivering essential phone functionality that works seamlessly wherever you're already working.

The system's integration with Gmail stands out as genuinely useful rather than just a marketing checkbox. You can make and receive calls directly from your inbox, which means one less application competing for screen space. Combined with native connections to Google Meet and Calendar, it creates a cohesive communication environment for teams heavily invested in Google Workspace. The Voice Admin Console simplifies number management and porting, making IT administrators' lives considerably easier.

Google's AI-powered spam blocking filters out unwanted calls with impressive accuracy, while voicemail transcription converts messages to searchable text. These features work across mobile devices, laptops, and supported desk phones, providing genuine flexibility for remote and hybrid teams. At ten to thirty dollars per user monthly, it's among the most affordable business phone options available.

However, this simplicity comes with trade-offs that matter for many organizations. The feature set feels sparse compared to platforms like RingCentral or Dialpad. There's no built-in video conferencing beyond basic Meet integration, limited call routing options, and fewer customization possibilities than competitors offer. Analytics and reporting capabilities are basic at best.

Google Voice makes sense for small businesses and teams already committed to Google Workspace who need straightforward phone functionality without complexity. It's ideal for organizations prioritizing cost efficiency and ecosystem integration over advanced features. But companies requiring sophisticated call management, extensive integrations outside Google's world, or comprehensive communication tools will likely find it too restrictive. It's a perfectly capable basic phone system that knows exactly what it is.

CloudTalk positions itself as the VoIP solution built specifically for revenue-generating teams, and that focus shows in every aspect of its design. While many phone systems try to be everything to everyone, CloudTalk zeroes in on what sales and support teams actually need to close deals and resolve issues efficiently.

At its core, CloudTalk delivers a power dialer that transforms how outbound teams operate. Representatives can burn through call lists with automated dialing, intelligent call routing, and seamless CRM integrations that surface customer data the moment a call connects. The system supports over 140 countries for international calling, making it particularly valuable for companies with global operations or diverse customer bases. Real-time analytics and call monitoring give managers visibility into team performance without interrupting workflow.

The platform shines brightest for small to medium-sized businesses running dedicated sales or customer support operations. Teams using CRMs like HubSpot, Pipedrive, or Salesforce will appreciate the native integrations that eliminate constant tab-switching. CloudTalk's 14-day free trial offers a genuine test drive, with pricing starting at $19 per user monthly for basic functionality.

However, the advertised entry price tells only part of the story. Many teams find themselves needing add-ons for features like advanced analytics or additional integrations, which can push costs toward the $49 upper tier or beyond. Unlike competitors investing heavily in unified communications, CloudTalk maintains minimal video capabilities, staying laser-focused on voice communication instead.

With a solid 4.40-star rating across 380 reviews, CloudTalk has proven its worth where it matters most: helping teams have more conversations, close more deals, and support customers effectively. For organizations prioritizing call volume and quality over video meetings, that specialization becomes a significant advantage rather than a limitation.