8x8
Avaya
Compare features, pricing, and reviews to find the best VoIP solution for your business
8x8
8x8 has carved out a distinctive position in the VoIP landscape by refusing to choose between unified communications and contact center capabilities—instead delivering both in a genuinely integrated platform. While many providers bolt on contact center features as afterthoughts, 8x8 built theirs from the ground up, making it a compelling choice for businesses where customer-facing teams need the same robust toolset as internal communicators.
Avaya
Avaya stands as a telecommunications veteran that has successfully evolved from traditional PBX systems into a sophisticated cloud communications powerhouse, bringing decades of enterprise expertise to the modern VoIP landscape. This transition has positioned them uniquely among providers who either started cloud-native or are still catching up to enterprise demands.
Feature Comparison
| Feature | 8x8 | Avaya |
|---|---|---|
| Starting Price | $29.99/user/mo | $20/user/mo |
| Free Trial | 30 days | No |
| Contract Length | month to_month | month to_month |
| Customer Rating | 4 / 5.0 | 4 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
8x8
Advantages
- Strong international calling features
- Contact center features included
- Competitive pricing for feature set
- Good analytics and reporting
Disadvantages
- User interface can feel dated
- Setup complexity for larger deployments
- Customer support reviews are mixed
- Learning curve for all features
Avaya
Advantages
- Enterprise-grade platform
- Extensive feature set
- Strong security and compliance
- Good for large organizations
Disadvantages
- Complex setup and administration
- Expensive for small businesses
- Learning curve for administrators
- Older interface design