8x8
GoTo Connect
Compare features, pricing, and reviews to find the best VoIP solution for your business
8x8
8x8 has carved out a distinctive position in the VoIP landscape by refusing to choose between unified communications and contact center capabilities—instead delivering both in a genuinely integrated platform. While many providers bolt on contact center features as afterthoughts, 8x8 built theirs from the ground up, making it a compelling choice for businesses where customer-facing teams need the same robust toolset as internal communicators.
GoTo Connect
GoTo Connect emerged from the merger of Jive Communications and LogMeIn's unified communications products, bringing together decades of expertise in remote collaboration and business telephony into a single, comprehensive platform. What sets it apart is its genuine all-in-one approach—this isn't just a phone system with video tacked on, but rather a fully integrated ecosystem where voice calls, video meetings, SMS, and contact center functionality coexist seamlessly within one interface.
Feature Comparison
| Feature | 8x8 | GoTo Connect |
|---|---|---|
| Starting Price | $29.99/user/mo | $27/user/mo |
| Free Trial | 30 days | 14 days |
| Contract Length | month to_month | month to_month |
| Customer Rating | 4 / 5.0 | 4.2 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
8x8
Advantages
- Strong international calling features
- Contact center features included
- Competitive pricing for feature set
- Good analytics and reporting
Disadvantages
- User interface can feel dated
- Setup complexity for larger deployments
- Customer support reviews are mixed
- Learning curve for all features
GoTo Connect
Advantages
- All-in-one communications platform
- Good integration with GoTo ecosystem
- Reliable video conferencing
- Flexible pricing tiers
Disadvantages
- Less intuitive than some competitors
- Customer support could be better
- Some features require add-ons
- Mobile app needs improvement
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.