Avaya
GoTo Connect
Compare features, pricing, and reviews to find the best VoIP solution for your business
Avaya
Avaya stands as a telecommunications veteran that has successfully evolved from traditional PBX systems into a sophisticated cloud communications powerhouse, bringing decades of enterprise expertise to the modern VoIP landscape. This transition has positioned them uniquely among providers who either started cloud-native or are still catching up to enterprise demands.
GoTo Connect
GoTo Connect emerged from the merger of Jive Communications and LogMeIn's unified communications products, bringing together decades of expertise in remote collaboration and business telephony into a single, comprehensive platform. What sets it apart is its genuine all-in-one approach—this isn't just a phone system with video tacked on, but rather a fully integrated ecosystem where voice calls, video meetings, SMS, and contact center functionality coexist seamlessly within one interface.
Feature Comparison
| Feature | Avaya | GoTo Connect |
|---|---|---|
| Starting Price | $20/user/mo | $27/user/mo |
| Free Trial | No | 14 days |
| Contract Length | month to_month | month to_month |
| Customer Rating | 4 / 5.0 | 4.2 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Avaya
Advantages
- Enterprise-grade platform
- Extensive feature set
- Strong security and compliance
- Good for large organizations
Disadvantages
- Complex setup and administration
- Expensive for small businesses
- Learning curve for administrators
- Older interface design
GoTo Connect
Advantages
- All-in-one communications platform
- Good integration with GoTo ecosystem
- Reliable video conferencing
- Flexible pricing tiers
Disadvantages
- Less intuitive than some competitors
- Customer support could be better
- Some features require add-ons
- Mobile app needs improvement
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.