Avaya
Zoom Phone
Compare features, pricing, and reviews to find the best VoIP solution for your business
Avaya
Avaya stands as a telecommunications veteran that has successfully evolved from traditional PBX systems into a sophisticated cloud communications powerhouse, bringing decades of enterprise expertise to the modern VoIP landscape. This transition has positioned them uniquely among providers who either started cloud-native or are still catching up to enterprise demands.
Zoom Phone
Zoom Phone emerged from the videoconferencing giant's DNA, bringing that same "it just works" philosophy to business telephony. For organizations already living in Zoom Meetings, it's the natural evolution of their communications stack—though that familiarity comes with a catch.
Feature Comparison
| Feature | Avaya | Zoom Phone |
|---|---|---|
| Starting Price | $20/user/mo | $15.99/user/mo |
| Free Trial | No | 30 days |
| Contract Length | month to_month | 1 year |
| Customer Rating | 4 / 5.0 | 4.4 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Avaya
Advantages
- Enterprise-grade platform
- Extensive feature set
- Strong security and compliance
- Good for large organizations
Disadvantages
- Complex setup and administration
- Expensive for small businesses
- Learning curve for administrators
- Older interface design
Zoom Phone
Advantages
- Best-in-class video conferencing integration
- Familiar Zoom interface
- Competitive pricing structure
- Easy deployment for existing Zoom users
Disadvantages
- Requires Zoom Meetings license
- Fewer traditional phone system features
- International coverage has gaps
- Newer platform with evolving features
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.