Dialpad
GoTo Connect
Compare features, pricing, and reviews to find the best VoIP solution for your business
Dialpad
Dialpad has positioned itself as the AI-first communications platform in an industry where most providers have simply bolted artificial intelligence onto legacy systems. Built from the ground up with machine learning at its core, Dialpad doesn't just offer voice calls—it transforms conversations into actionable business intelligence.
GoTo Connect
GoTo Connect emerged from the merger of Jive Communications and LogMeIn's unified communications products, bringing together decades of expertise in remote collaboration and business telephony into a single, comprehensive platform. What sets it apart is its genuine all-in-one approach—this isn't just a phone system with video tacked on, but rather a fully integrated ecosystem where voice calls, video meetings, SMS, and contact center functionality coexist seamlessly within one interface.
Feature Comparison
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Starting Price | $15/user/mo | $27/user/mo |
| Free Trial | 14 days | 14 days |
| Contract Length | month to_month | month to_month |
| Customer Rating | 4.4 / 5.0 | 4.2 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Dialpad
Advantages
- AI-powered features (transcription, analytics)
- Modern, intuitive interface
- Excellent mobile experience
- Real-time coaching for sales teams
Disadvantages
- Can be pricey for advanced AI features
- Some features still in beta
- Smaller integration ecosystem
- Newer player with less track record
GoTo Connect
Advantages
- All-in-one communications platform
- Good integration with GoTo ecosystem
- Reliable video conferencing
- Flexible pricing tiers
Disadvantages
- Less intuitive than some competitors
- Customer support could be better
- Some features require add-ons
- Mobile app needs improvement
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.