Dialpad
Zoom Phone
Compare features, pricing, and reviews to find the best VoIP solution for your business
Dialpad
Dialpad has positioned itself as the AI-first communications platform in an industry where most providers have simply bolted artificial intelligence onto legacy systems. Built from the ground up with machine learning at its core, Dialpad doesn't just offer voice calls—it transforms conversations into actionable business intelligence.
Zoom Phone
Zoom Phone emerged from the videoconferencing giant's DNA, bringing that same "it just works" philosophy to business telephony. For organizations already living in Zoom Meetings, it's the natural evolution of their communications stack—though that familiarity comes with a catch.
Feature Comparison
| Feature | Dialpad | Zoom Phone |
|---|---|---|
| Starting Price | $15/user/mo | $15.99/user/mo |
| Free Trial | 14 days | 30 days |
| Contract Length | month to_month | 1 year |
| Customer Rating | 4.4 / 5.0 | 4.4 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Dialpad
Advantages
- AI-powered features (transcription, analytics)
- Modern, intuitive interface
- Excellent mobile experience
- Real-time coaching for sales teams
Disadvantages
- Can be pricey for advanced AI features
- Some features still in beta
- Smaller integration ecosystem
- Newer player with less track record
Zoom Phone
Advantages
- Best-in-class video conferencing integration
- Familiar Zoom interface
- Competitive pricing structure
- Easy deployment for existing Zoom users
Disadvantages
- Requires Zoom Meetings license
- Fewer traditional phone system features
- International coverage has gaps
- Newer platform with evolving features
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.