Nextiva
Freshcaller
Compare features, pricing, and reviews to find the best VoIP solution for your business
Nextiva
Nextiva has carved out a distinctive position in the VoIP market by combining enterprise-grade communication tools with genuinely exceptional customer support, making advanced business phone technology accessible to growing companies. What sets them apart is their philosophy of providing not just a phone system, but a complete unified communications platform that includes built-in CRM functionality—something most competitors charge extra for or don't offer at all.
Freshcaller
Freshcaller carves out a distinctive niche in the VoIP landscape by zeroing in on what it does best: powering modern cloud call centers without the complexity of full-scale unified communications platforms. Built by Freshworks, this system delivers a focused solution for businesses that need robust inbound and outbound calling capabilities without paying for collaboration features they won't use.
Feature Comparison
| Feature | Nextiva | Freshcaller |
|---|---|---|
| Starting Price | $15/user/mo | $15/user/mo |
| Free Trial | No | 14 days |
| Contract Length | 1 year | month to_month |
| Customer Rating | 4.5 / 5.0 | 4.2 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Nextiva
Advantages
- Exceptional customer support and onboarding
- Built-in CRM functionality included
- Easy setup and intuitive interface
- Excellent call quality and reliability
- Great for service-oriented businesses
Disadvantages
- Higher-tier features require expensive plans
- Annual contracts often required for best pricing
- Mobile app could be more feature-rich
- Some advanced features need add-ons
Freshcaller
Advantages
- Modern cloud call center
- Integrates well with Freshworks suite
- Affordable for call centers
- Good analytics
Disadvantages
- Focused on call centers only
- Not a full UCaaS solution
- Smaller ecosystem
- Limited traditional phone features
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.