Nextiva
Zoom Phone
Compare features, pricing, and reviews to find the best VoIP solution for your business
Nextiva
Nextiva has carved out a distinctive position in the VoIP market by combining enterprise-grade communication tools with genuinely exceptional customer support, making advanced business phone technology accessible to growing companies. What sets them apart is their philosophy of providing not just a phone system, but a complete unified communications platform that includes built-in CRM functionality—something most competitors charge extra for or don't offer at all.
Zoom Phone
Zoom Phone emerged from the videoconferencing giant's DNA, bringing that same "it just works" philosophy to business telephony. For organizations already living in Zoom Meetings, it's the natural evolution of their communications stack—though that familiarity comes with a catch.
Feature Comparison
| Feature | Nextiva | Zoom Phone |
|---|---|---|
| Starting Price | $15/user/mo | $15.99/user/mo |
| Free Trial | No | 30 days |
| Contract Length | 1 year | 1 year |
| Customer Rating | 4.5 / 5.0 | 4.4 / 5.0 |
| Setup Fee | $0 | $0 |
Pros & Cons
Nextiva
Advantages
- Exceptional customer support and onboarding
- Built-in CRM functionality included
- Easy setup and intuitive interface
- Excellent call quality and reliability
- Great for service-oriented businesses
Disadvantages
- Higher-tier features require expensive plans
- Annual contracts often required for best pricing
- Mobile app could be more feature-rich
- Some advanced features need add-ons
Zoom Phone
Advantages
- Best-in-class video conferencing integration
- Familiar Zoom interface
- Competitive pricing structure
- Easy deployment for existing Zoom users
Disadvantages
- Requires Zoom Meetings license
- Fewer traditional phone system features
- International coverage has gaps
- Newer platform with evolving features
Ready to Choose?
Both providers offer free trials. Test them yourself to see which fits better.